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scatterlink | Frequently Asked Questions

Everything you need to know about ScatterLink — from creating your account and managing deposits, to understanding bonuses and playing your favourite games. Can't find what you're looking for? Scroll down to contact us.

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Why ScatterLink

Built for Filipino Players

Quick answers, local payment options, and a platform designed around how Filipinos actually play online.

Secure Accounts

Your account is protected by SSL encryption, OTP verification, and two-step login. Your personal details stay private, always.

Local Payment Methods

Deposit and withdraw in Philippine Peso (₱) using familiar local options — online banking, bank transfer, GCash, and Maya.

Wide Game Selection

From slots and live casino to sports betting, eBingo, fish games, and online poker — everything's in one place.

Mobile-Ready Platform

ScatterLink works smoothly on any device — phone, tablet, or desktop. No app download required, just open your browser and play.

Ongoing Promotions

Regular bonuses and cashback offers for active players. Check the Promotions page to see what's currently available.

VIP Rewards Programme

The more you play, the more you earn. ScatterLink's VIP tier system unlocks better perks, faster withdrawals, and dedicated support.

FAQ

Common Questions

Tap any question to expand the answer. Use the category tabs to jump to the topic you need.

Account Deposits Withdrawals Games Bonuses VIP Security Responsible Gaming

Account

Creating your account is straightforward. Click the Register button at the top of any page, fill in your details — name, email address, mobile number, and preferred password — then complete the OTP verification sent to your number. Once verified, you're good to go. The whole process usually takes under three minutes.

You must be at least 21 years old to register and use ScatterLink. This is a firm requirement and we carry out age verification during the KYC process. Accounts found to belong to underage users will be closed immediately and any funds will be returned to the source.

No. Each player is allowed only one registered account. Duplicate accounts are detected during verification and may result in permanent suspension of all associated accounts, including any pending balances. If you've forgotten your login details, use the recovery option on the Login page instead of creating a new account.

After registering, you'll be asked to submit a valid government-issued ID — such as a PhilSys National ID, passport, driver's licence, or SSS/UMID card. You may also need to provide a selfie for facial verification. Completing KYC unlocks full deposit and withdrawal access and usually takes 1–2 business days to process.

On the Login page, select the "Forgot Password" option and enter the email address or mobile number linked to your account. You'll receive an OTP or a reset link. Follow the steps, choose a strong new password, and log in as usual. If you're still having trouble, reach out to our support team via the contact details in the footer.

Deposits

ScatterLink supports Philippine-based payment options including local bank transfers, online banking, and popular e-wallets like GCash and Maya. All deposits are processed in Philippine Peso (₱). The available methods are shown on your account's deposit screen after you log in.

Most deposits via e-wallets and online banking are credited instantly or within a few minutes. Bank transfers may take slightly longer depending on your bank's processing time. If your deposit hasn't appeared after 30 minutes, check your transaction reference number and contact support.

Minimum deposit amounts vary by payment method and are displayed at the time of your transaction. ScatterLink aims to keep entry amounts accessible for Filipino players. Check your account dashboard for the current limits applicable to your chosen method.

Withdrawals

Log in to your account, go to the Withdrawal section, select your preferred method — bank transfer, GCash, or Maya — enter the amount in Philippine Peso (₱), and confirm the request. Make sure your account is fully verified (KYC complete) before submitting a withdrawal, as unverified accounts cannot process payouts.

Standard withdrawal requests are reviewed within 1–3 business days. VIP members may benefit from faster processing times. E-wallet payouts to GCash or Maya are generally quicker than bank transfers. Processing times can also be affected by public holidays and peak periods.

Common reasons include: incomplete KYC verification, unmet bonus wagering requirements, mismatched account details, or requesting a withdrawal to a payment method different from the one used to deposit. Check the notification sent to your registered email for the specific reason, or contact our support team for clarification.

Games

ScatterLink offers a broad selection that covers most popular categories: online slots, live casino tables (baccarat, roulette, blackjack, and more), sports betting on basketball (PBA and NBA), volleyball, boxing, football, and esports, plus fish games, eBingo, and online poker. The full catalogue is available once you're logged in.

Yes. The ScatterLink platform is fully optimised for mobile browsers on both Android and iOS. You don't need to download a separate app — just open your browser, visit the site, and log in. The layout and game library adjust automatically to your screen size.

Yes. ScatterLink's casino games use certified random number generator (RNG) technology, and our live dealer games are streamed in real time from professional studios. Game outcomes are not manipulated — every spin, card draw, and dice roll is independently determined. If you have specific concerns about a game result, contact our support team with your game session reference.

Bonuses & Promotions

ScatterLink runs a range of promotions for new and existing players, which can include welcome bonuses, reload offers, cashback, and seasonal campaigns. The specific terms, amounts, and availability of each promotion are listed on the Promotions page. We update offers regularly, so it's worth checking back often.

A wagering requirement is the number of times you need to play through a bonus amount before you can withdraw it as cash. For example, if a bonus carries a 20x wagering requirement, you must wager the equivalent of 20 times the bonus value before requesting a payout. Full terms for each offer are listed on the Promotions page — always read them before opting in.

No. Bonus funds are subject to wagering requirements that must be met before withdrawal. Only the portion of your balance that represents cleared winnings — after wagering is complete — can be withdrawn. Attempting to withdraw before meeting the requirement will typically result in the bonus portion being forfeited.

VIP Programme

The VIP programme rewards consistent players with tier-based benefits. As you play, you accumulate points that move you up the VIP levels. Higher tiers unlock perks like faster withdrawals, higher limits, exclusive promotions, dedicated account managers, and special event invitations. Details on how points are earned and what each tier offers are on the VIP page.

VIP points and tier status are subject to the terms outlined on the VIP page. Extended periods of inactivity may affect your standing. We recommend logging in regularly and checking the VIP section of your account to keep track of your current points balance and tier status.

Security

Yes. ScatterLink uses SSL encryption across the entire platform, meaning all data transmitted between your device and our servers is protected. Payment data is handled through secure payment gateways and is never stored on our servers in plain text. For more details on how we handle your information, read our Privacy Policy.

Change your password immediately via the Login page and contact our support team right away using the email in the footer. Do not share your login credentials, OTPs, or personal details with anyone — ScatterLink staff will never ask for your password. If you suspect your account has been compromised, request a temporary lock while the issue is investigated.

Responsible Gaming

ScatterLink is committed to safe play. We offer tools to help you manage your gaming, including deposit limits, session time reminders, and self-exclusion options. You can access these through your account settings or by contacting our support team. For more information, visit our Responsible Gaming page.

If you feel your gaming is getting out of hand, you can request a self-exclusion period — anywhere from a short cooling-off break to a long-term block. Contact our support team directly via the email listed in the footer and request a self-exclusion. During this period, you will not be able to log in or receive promotional materials. This is a serious request and we treat it with full priority. Please read the Responsible Gaming page for full guidance and external support resources.

No. Online gaming is entertainment, not a reliable income source. All games involve risk and outcomes are never guaranteed. Play within a budget you're comfortable losing, set time limits for your sessions, and treat any winnings as a bonus. If gaming stops being fun, it's time to take a break. ScatterLink is for players aged 21 and above only.
Still Need Help?

We're Here to Help You

Didn't find what you were looking for in the FAQ? Our support team is available to assist with account issues, payment queries, technical problems, and anything else you need. Drop us an email and we'll get back to you as soon as possible — usually within one business day.

Support Email
Response Time
Typically within 1 business day. Urgent account issues are prioritised.
Language Support
Our team supports English and Filipino to serve players across Manila, Cebu, Davao, and beyond.
Ready to Play?

Join ScatterLink Today

Create your free account in minutes and explore slots, live casino, sports betting, fish games, eBingo, and more — all in one place, right here in the Philippines.

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21+ Play responsibly. Online gaming involves risk. For support, visit our Responsible Gaming page.