scatterlink Privacy Policy

1 Introduction

scatterlink ("we", "us", "our") operates the online gaming and sports betting platform accessible at scatterlink.vu. This Privacy Policy applies to all registered players and visitors to the platform, and governs how we handle any personal information you provide or that we collect through your use of the site.

We take the privacy of our players seriously. Whether you are based in Manila, Cebu, Davao, or anywhere else in the Philippines, the same data protection standards apply to your account. This policy is written in plain English because we believe you deserve to understand exactly what happens to your information — not just a legal wall of text that requires a lawyer to decode.

2 Data We Collect

scatterlink collects personal information in two main ways: directly from you when you register and use the platform, and automatically through your interaction with the site.

Information you provide directly:

• Full legal name, date of birth, and nationality.
• Philippine mobile number and email address used during registration.
• Government-issued Philippine ID documents submitted for KYC verification (e.g., Passport, Driver's License, PhilSys National ID, SSS/GSIS ID).
• GCash number, Maya account details, or bank account information used for deposits and withdrawals.
• Communications you send to the scatterlink support team via live chat or email.

Information collected automatically:

• IP address and approximate geographic location at the time of login.
• Device type, operating system, and browser version.
• Session activity including pages visited, games played, bets placed, and time on platform.
• Cookie identifiers and session tokens used to maintain your login state.

3 How We Use Your Data

scatterlink uses the personal data it collects for specific, legitimate purposes only. We do not use your data for purposes beyond what is described here without obtaining your separate consent.

• Account management: Creating and maintaining your player account, verifying your identity , and processing KYC verification.
• Transaction processing: Handling deposits and withdrawals through GCash, Maya, and Philippine bank transfers, and maintaining accurate transaction records.
• Platform security: Detecting and preventing fraud, unauthorised account access, money laundering, and abuse of platform features or promotions.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions.
• Platform improvement: Analysing aggregate usage patterns to improve game performance, site navigation, and overall player experience.
• Compliance: Meeting applicable legal, regulatory, and anti-money laundering obligations.
• Responsible gaming: Monitoring account activity to identify potential problem gambling behaviour and apply the relevant tools described on the Responsible Gaming page.
• Service communications: Sending account-related notifications such as deposit confirmations, withdrawal updates, and security alerts to your registered mobile number or email.

4 Data Sharing

scatterlink does not sell, rent, or trade your personal data to any third party for marketing or advertising purposes. We may share your data only in the following limited circumstances:

• Payment processors: Financial data is shared with GCash, Maya, or your bank solely to process the transaction you have requested. These providers operate under their own privacy and security obligations.
• Identity verification services: KYC document data may be processed by third-party identity verification providers engaged by scatterlink to validate submitted documents. These providers are contractually required to handle your data securely and only for verification purposes.
• Game and platform technology providers: Certain technical data (such as session activity and device information) is shared with game providers and platform infrastructure partners to deliver and maintain the services you use.
• Legal and regulatory authorities: We may disclose personal data to law enforcement, regulatory bodies, or other government authorities when required to do so by applicable Philippine law or in response to a lawful request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the relevant successor entity. You will be notified if such a transfer materially affects how your data is handled.

5 Data Retention

scatterlink retains your personal data for as long as your account remains active and for a defined period thereafter, as required to meet legal and compliance obligations.

• Account and identity data is retained for the duration of your account's existence and for a minimum of five years following account closure, in line with standard anti-money laundering record-keeping requirements.
• Transaction records including deposit and withdrawal history are retained for a minimum of five years from the date of each transaction.
• Support communication records are typically retained for up to three years from the date of the interaction.
• Technical and usage data is retained in aggregated, anonymised form for platform analytics purposes beyond the active account period.

Once data is no longer required for any of the purposes described in this policy and any applicable retention period has expired, it is securely deleted or anonymised.

6 Security Measures

scatterlink implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or loss.

• SSL encryption: All data transmitted between your device and the platform is protected by SSL/TLS encryption.
• OTP verification: Sensitive account actions require OTP confirmation sent to your registered Philippine mobile number, providing a second layer of identity verification.
• Encrypted data storage: Identity documents and financial account details submitted during KYC and payment setup are stored in encrypted form.
• Access controls: Access to personal data within scatterlink's internal systems is restricted to personnel who require it to perform their specific role. All such access is logged.
• Session management: Inactive sessions are automatically terminated after a defined period to reduce the risk of unauthorised access from unattended devices.

7 Cookies & Tracking

scatterlink uses cookies and similar technologies to provide a functional and consistent platform experience. Cookies are small text files stored on your device when you visit the site.

The types of cookies we use include:

• Essential cookies: Required for the platform to function. These maintain your login session and remember your in-session preferences. The platform cannot operate correctly without them.
• Analytics cookies: Used to understand how players navigate the platform in aggregate — for example, which game categories are most visited and where players commonly encounter issues. This data is anonymised and used only to improve the platform.
• Security cookies: Help detect and prevent fraudulent activity by identifying unusual access patterns or device behaviour.

scatterlink does not use cookies to build personal advertising profiles or to track your activity across other websites. You can manage cookie settings through your browser, though disabling essential cookies will affect platform functionality.

8 Your Rights Over Your Data

As a registered player on scatterlink, you have the following rights with respect to your personal data:

• Right of access: You may request a summary of the personal data scatterlink holds about you at any time.
• Right to correction: If any of your personal data is inaccurate or outdated, you may request that it be corrected. Some corrections may require updated identity document submission.
• Right to deletion: You may request the deletion of your personal data. Note that scatterlink may be required to retain certain data for legal, compliance, or anti-money laundering purposes even after an account closure request.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.
• Right to data portability: You may request a copy of the personal data you have provided to scatterlink in a structured, commonly used format where technically feasible.

To exercise any of these rights, contact the scatterlink support team via live chat or email at [email protected]. We aim to respond to all data rights requests within a reasonable period and will keep you informed of progress.

9 Minors

scatterlink is strictly for players aged 21 years and above. We do not knowingly collect or process personal data from individuals below this age. If you are under 21, you must not register for or use the platform in any capacity.

If scatterlink becomes aware that personal data has been collected from a person under the age of 21, that account will be suspended immediately and all associated data will be deleted as soon as reasonably practicable, except where retention is required for legal or fraud prevention purposes.

If you believe a minor has created an account on the platform, please report it to us immediately at [email protected].

10 Policy Updates

scatterlink may update this Privacy Policy from time to time to reflect changes in platform features, legal requirements, or internal data handling practices. When material changes are made, the "Last updated" date at the top of this page will be revised.

For significant changes that affect how we use your personal data, we will notify active registered players through the account dashboard or via your registered contact details. Continued use of the platform after any update constitutes acceptance of the revised Privacy Policy.

We recommend reviewing this page periodically so you remain informed about how your data is handled.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach the scatterlink team through the following channels:

• Live Chat: Available 24/7 from your account dashboard — the fastest way to reach support.
• Email: [email protected]

For responsible gaming concerns or account self-exclusion requests, visit the Responsible Gaming page directly.